Sustainability Report

• IDP Education Limited released its 2024 Sustainability Report, covering the period from July 1, 2023, to June 30, 2024.
• The report focuses on material sustainability risks and opportunities impacting IDP's future performance.
• IDP's sustainability strategy aligns with its purpose of transforming lives through international education and focuses on four UN SDGs: Quality Education, Gender Equality, Decent Work and Economic Growth, and Reduced Inequalities.
• Student Placement volumes experienced 17% growth, significantly outperforming the global market, reaching 98,900.
• IDP administered 1.58 million IELTS tests worldwide, down 18% on FY23.
• IDP delivered a record 106,600 English language courses.
• IDP's Net Promoter Score (NPS) for students improved by 7 points in FY24 compared to FY23, reaching 20 points higher than in FY20.
• IDP's voluntary annualised employee turnover rate was 18%, and the total turnover rate was 21% in FY24.
• A team restructure resulted in a 6% reduction in the global workforce, increasing the involuntary annualised turnover rate to 3% from 1.4% in FY23.
• IDP received 13 whistleblower reports in FY24.
• 97% of IDP's global team completed mandatory compliance training.
• IDP recorded zero data privacy breaches requiring notification to a privacy regulator.
• IDP's total emissions (Scope 1, 2, and 3) were 54,746 tonnes of CO2e in FY24.
• IDP has completed 20 of 30 actions within the CANIE Accord.
• IDP conducted its first climate risk assessment, identifying 11 material climate risks and opportunities.

Score: 6

Explanation: The report presents a mixed picture. While there are positive developments like increased student NPS and progress on sustainability goals, there are also negative aspects such as decreased IELTS volumes and workforce reduction.

• Student Placement volumes experienced significant growth (17%), outperforming the global market.
• Record number of English language courses delivered (106,600).
• Significant improvement in student NPS (7-point increase, 20 points higher than FY20).
• Zero data privacy breaches requiring regulator notification.
• High compliance training completion rate (97%).
• Progress on CANIE Accord actions (20 out of 30 completed).

• Decrease in total IELTS volumes (18% decrease from FY23).
• Increase in involuntary annualised employee turnover (3% compared to 1.4% in FY23).
• Significant reduction in global workforce (6%).

• Market shifts and regulatory changes impacting the size of the global market for prospective international students and test takers.
• Climate change impacts on operating model, business strategy, and long-term resilience.
• Extreme weather events potentially disrupting service delivery and impacting employee wellbeing.
• Increasing energy prices and market volatility.
• Costs of transitioning to lower-emission technologies.
• Increasing emissions or climate reporting obligations.
• Changes in customer behavior due to climate change.
• Reduced demand for international education due to consumer preferences for lower-emission options.

IDP will continue to improve its disclosures on material topics, build a more comprehensive understanding of its climate resilience, and conduct detailed climate modeling to identify key work programs and timescales needed to reach future targets and a net-zero goal.

• ’IDP's approach to sustainability is embedded in our purpose: transforming lives through international education.’
• ’We are proud that our purpose and our business strategy make a positive contribution to sustainable development through education, global mobility and diversity.’
• ’We believe having a diverse workforce is one of our greatest competitive strengths.’
• ’IDP is a leading trusted partner in our industry.’
• ’IDP is committed to addressing our environmental impacts and contribute to collective action in our sector.’

The report positions IDP as a leader in international education services, highlighting its partnerships with educational institutions and its co-ownership of IELTS. The discussion of climate change risks and opportunities reflects a growing industry focus on sustainability and environmental responsibility.

• Continue to improve disclosures on material topics.
• Conduct climate resilience assessments against at least two future scenarios.
• Develop a climate trajectory model to 2050.
• Implement additional controls to strengthen emissions reporting processes.
• Implement initiatives to reduce emissions across the value chain, focusing on South Asia.
• Build the capability and influence of Employee Resource Groups (ERGs).

• July 1, 2023: Start date of the reporting period for the 2024 Sustainability Report.
• September 2023: Andrew Barkla appointed to the Board of Directors.
• March 2024: Kate Koch appointed as Chief Financial Officer (commences in FY25).
• June 2024: End date of the reporting period for the 2024 Sustainability Report; impacted employees notified of team restructure.
• 2022: IDP recognized as an Employer of Choice for Gender Equality by the WGEA.
• 2021: IDP became a signatory to the HESTA 40:40:20 Vision.
• 2017: Inception of the Maher El Bakry Emerging Leaders Program.
• 2020: First year of the Customer Experience Program.
• 1969: Year IDP was established in Australia.