Unum Group has promoted Andrew Walker to the position of Executive Vice President, Chief Customer Operations Officer. This promotion is effective July 1, 2026. In his new role, Walker will continue to lead the Customer Operations organization, encompassing benefit operations, service delivery, and transformation initiatives. He initially joined Unum Group in 2025 as Senior Vice President, Chief Customer Operations Officer. The company highlighted Walker's contributions to strengthening customer service and operational performance. Walker's prior experience includes executive roles at Western Union, USAA, and Nationwide.